Please note: Our Fall session is being offered through remote learning with Zoom, since our physical campus is closed to the public until further notice.

Frequently Asked Questions (FAQ) | Continuing Education Division

Course offerings

How do I register for courses?

Visit our Registration Page and select the desired program. From there, you will be required to create a username and password to register.
• If you are a permanent resident looking to learn French, please see the French for Immigrants page for more information on our CLIC program, funded by Immigration, Refugees and Citizenship Canada.
• If you are a civil servant looking to learn French, please see the French Program for Civil Servants page for information on that program.
• If you are a healthcare employee looking to learn French, please contact Renée Beaudry at Santé en français (

How do I know which level to enroll in?

Choose Beginner 1 (French) or Nivel 1 (Spanish) if you do not know any French/Spanish.

Choose Unknown level if you know some French/Spanish.

If you choose Unknown level, you will be able to schedule a placement interview once the registration process is complete and you have clicked ‘submit’ after entering your credit card payment information. The placement interview link will also be included in the confirmation email sent after you have completed the registration process.  An instructor will call you at the time you have chosen.

Returning students who are unsure of their level can also request a placement interview by choosing “Unknown level”.

Note: A placement interview will not be conducted unless you have:
a. registered and paid for a course, and
b. scheduled your placement interview.

Will all course options listed on the course calendar be offered?

Courses will only be offered if enrollment is sufficient.

How will I know if the course is being offered?

We will confirm your registration by email by the end of the day on the Thursday prior to the first scheduled class. Please check your inbox and junk mail folders and add us to your contact list.

Should I register as early as possible, or wait until later when the course is confirmed? 

It is best to register as soon as possible, as course confirmations are based on the number of learners registered by the deadline.

What happens if there is insufficient enrollment?

USB reserves the right to cancel courses or levels when enrollment is insufficient. If the course you have requested is cancelled, we will contact you to discuss any other options that may be available to you.

A full refund will be issued if a course is cancelled or if USB cannot accommodate your choice of time as indicated on the registration form.

Do you offer individualized classes if I want to learn one-on-one with an instructor?

We offer private lessons for learners whose schedule or learning objectives do not match our regular group classes, for those who want extra support while taking a course, or for those who simply prefer a one-to-one learning experience.

For more information, please see this information sheet or contact Erika Morin-Nett at

I am having trouble registering

I have registered for courses in the past, but I forgot my username/password. What do I do?

You will be required to create a NEW username and a NEW password if you are a returning client and unable to log in with your original username and password. Please use the same email address that you used previously, but create a new username and password).

I started registering online this morning, but was unable to finish. Now the system forgot all of my information OR will not let me log in. What do I do? 

Steps to follow:
1. Once you are on the main registration page, it will ask for your username and password. Click the blue button: Ouvrir une session ou créer un compte / Log in to start or create an account
2. Then click:  Création de compte / New user registration
3. Please create a new username and a new password, but use the same email address as before.
4. After completing the above steps, you will be able to proceed to the registration form to complete enrollment. Please ensure you click the Submit button after entering your payment options.

Note: Once you have created your new username and new password, please proceed with the course registration right away. If too much time passes before you are ready to fill out the registration form, our system may not allow you to log in and you may be required to repeat steps 1-3 above.

I have tried the above solutions and am still having trouble. What do I do?

Please contact us at 204-235-4400 or and we will be happy to help you.

Course payment

What is included in the course fee?

The course fee includes all applicable taxes, as well as the student handbook or other course material, unless indicated otherwise.

What happens if I need to withdraw from a course?

If you must withdraw from a course, your fees will be refunded, minus a $38 administration fee, provided you notify us before the second class*. Reimbursement will be provided by direct deposit through TelPay. A full refund will only be issued if a course is cancelled or if USB cannot accommodate your choice of time as indicated on the registration form

Day camps - If you must withdraw your child from one or more weeks of summer camp or one or more days of spring camp, your fees will be refunded, minus a $38 administration fee, provided you notify us at least 5 business days before the camp begins.

Mini-FIT: Please see our Refund Policy.

FIT: Please see our Refund Policy.

Franséjour: Please see our Refund Policy.

What do I do if my employer is paying for my course?

You need to provide a letter of approval from your supervisor/manager/HR Department, indicating whether they would like to be invoiced or to pay by credit card. Please send an email to for further information. See this Sample letter for the information to be included in your letter of approval.

If you have already registered and paid online and require a receipt for reimbursement by your employer, please communicate with the Finance Department ( to request a receipt for your course.

I want to know more about the courses

I have never taken a French or Spanish course before. Is this program right for me?

Both the Français oral and Español programs include courses for learners at all levels. If you are a true beginner, you can start with the first level. On the other hand, if you have had some exposure to the language but have never taken a course, you can request a placement interview when you register to determine which level is best for you.

If you are a true beginner in French, with no prior knowledge at all, you might consider taking our online self-directed study course Introduction to French, either before or at the start of the Beginner 1 course.

Tell me about your instructors. What kind of qualifications do they have?

Our instructors come from a variety of French- or Spanish-speaking backgrounds. They hold suitable university degrees, many in Education, and have an excellent mastery of the language they teach. They have also undergone Continuing Education Division training in teaching a second language to adults, which comprises both methodology and a teaching practicum. Most of them have extensive teaching experience, either with the Continuing Education Division or elsewhere.

Do you practise only speaking and listening, or is there writing and reading practice too?

Our Français oral and Español classes are based on the conversational aspect of language learning; however, they do include a written component, though mainly as a support to oral communication. The student handbook contains written exercises, charts to illustrate grammar rules, and many examples of sentence structure, as well as exercises which are the basis for the spoken activities in class. In addition, the instructors use a whiteboard or other visual aids to help learners follow along.

What kinds of activities do you do in class?

The activities depend on the program and the level, but, generally, participants can expect short presentations of language concepts, accompanied by a variety of opportunities to put them into practice, including discussions, interviews with a partner, games, and small-group communication tasks.

Can I get credits for any of these courses?

None of our courses are credited on their own.

What is the difference between a regular class (Français oral and Español programs) and a Conversation Circle?

While the regular courses include many opportunities for oral interaction, they also provide structured lessons in grammar and vocabulary following an established curriculum. The conversation circles offer a more informal atmosphere, with an emphasis on spontaneous interaction.

Can I register for a Conversation Circle if I have not taken any other courses?

The conversation circles offered in conjunction with the Français oral and Perfectionnement programs are reserved for learners who have recently completed a course in the relevant program.

The conversation circle Circulo de conversación avanzado is open to learners who have completed Nivel 8 or who have received a recommendation for that level based on a placement interview.

Will I receive anything at the end of the session?

You will receive a progress report at the end of the session, including the instructor’s recommendation as to whether you are ready to proceed to the next level.

What is the difference between the Français oral and the French for Civil Servants programs?

While both programs cover similar skills, Français oral teaches French for general purposes. However, French for Civil Servants focuses on vocabulary and structures useful in the public service. Additionally, students in French for Civil Servants courses are often studying French for career-related reasons.

Can my child participate in these courses?

Unfortunately, no. These courses are for students who are 16 years and older. Please see our Youth Programming page for information on the Continuing Education Division’s offering for children.

Other programming

Do you offer any programming for kids?

Yes, we do! Children from Kindergarten to Grade 6 who are able to spend a full day in French can participate in our Camplus sur campus Spring day camp or our Camplus sur campus Summer day camp. 


What do I need to have in order to participate in an online class?

In order to participate, you will need:
• A computer or device with a strong internet connection*
• A microphone and speakers (a headset will provide better sound than built-in equipment)
• A webcam (built in or plugged in) for the video connection

*If you are using a tablet rather than a desktop or laptop computer, we recommend downloading the Zoom app onto your device.

How do I connect to the class?

The Zoom meeting number, password and link will be sent to you in your course confirmation email. You will receive this email by the Thursday before the session starts. If you have never connected to a Zoom class before, we’d encourage you to watch this video: How Do I Join A Meeting.  

What happens if I have problems on the first day of class?

If you have trouble connecting on the first day of classes, a member of our team will be available in the virtual classroom to help you from 5:30 to 6:15pm or from 8:30 to 9:15am for Saturday morning classes. If you cannot connect at all, please send an email to with a phone number where we can reach you.


For more information, please contact us:

Continuing Education Division
Université de Saint-Boniface
200 De la Cathédrale Avenue
Winnipeg, Manitoba CANADA R2H 0H7
Phone: 204-235-4400

Aimez-nous sur Facebook! Join Our Facebook Group!


Logo - Division de l'éducation permanente

© 2013-2021 Université de Saint-Boniface